The Teller's Handbook: Everything a Teller Needs to Know to Succeed
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Preface: Your Investment in the Future Introduction: "Bankability" Still 1. What Is a Teller? 2. The Elements of Job Success 3. Personal Pointers 4. Getting Along with Your Co-Workers 5. Effective Communications - The Key to Motivating Others 6. How to Get Ahead 7. After Working Hours 8. The Mathematics of Banking 9. The Bookkeeping of Banking 10. Knowing and Handling Money 11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
1. What Is a Teller? 2. The Elements of Job Success 3. Personal Pointers 4. Getting Along with Your Co-Workers 5. Effective Communications - The Key to Motivating Others 6. How to Get Ahead 7. After Working Hours 8. The Mathematics of Banking 9. The Bookkeeping of Banking 10. Knowing and Handling Money 11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
3. Personal Pointers 4. Getting Along with Your Co-Workers 5. Effective Communications - The Key to Motivating Others 6. How to Get Ahead 7. After Working Hours 8. The Mathematics of Banking 9. The Bookkeeping of Banking 10. Knowing and Handling Money 11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
5. Effective Communications - The Key to Motivating Others 6. How to Get Ahead 7. After Working Hours 8. The Mathematics of Banking 9. The Bookkeeping of Banking 10. Knowing and Handling Money 11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
7. After Working Hours 8. The Mathematics of Banking 9. The Bookkeeping of Banking 10. Knowing and Handling Money 11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
9. The Bookkeeping of Banking 10. Knowing and Handling Money 11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index
29. Cross-Selling 30. Your Sales Talk Glossary Index
Glossary Index
The Teller's Handbook delivers solid, no-nonsense answers to every important operational question. On top of the comprehensive, insightful information and "Bankability Basics" for which this book is famous, German-Grapes has added new sections on tips and strategies for doing your job well, making sure your best work is noticed, and landing that important first promotion; practical and profitable advice on successfully selling today's complex financial services and products to every customer as well as how to deal with the competition; cross-selling, and ways to identify which customers are sure to be the best candidates for each product; and becoming a trained salesperson who knows how to ask for the business and use the best "closes" for different situations; and ways effective teamwork can help. Don't get left behind!
With updated information about current regulations, rules on how to dress for success, and "red flags" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, world of retail financial services.