SuperTeams: Using the Principles of RESPECT™ to Unleash Explosive Business Performance
PART I What Is a SuperTeam? . 1
CHAPTER 1 Engagement 5
CHAPTER 2 Dying for Respect 18
CHAPTER 3 Respect in the Workplace 23
PART II The RESPECT Model 39
CHAPTER 4 Recognition 41
CHAPTER 5 Empowerment 50
CHAPTER 6 Supportive Feedback 62
CHAPTER 7 Partnering 75
CHAPTER 8 Expectations 88
CHAPTER 9 Consideration 97
CHAPTER 10 Trust 108
PART III Assembling a SuperTeam 117
CHAPTER 11 Understanding Team Types 119
CHAPTER 12 Leading the Team with RESPECT 132
CHAPTER 13 Respecting the Rules 148
CHAPTER 14 Building a SuperTeam 156
CHAPTER 15 Bringing New Members into the Team 172
CHAPTER 16 Excelling 183
CHAPTER 17 Exiting Team Members 200
CHAPTER 18 Motivating Through Team Rewards,Incentives, and Recognition 217
CHAPTER 19 Seizing the Benefits of Team Diversity 234
EPILOGUE 252
APPENDIX A 42 SuperTips for Earning Respect fromYour Team Members 255
APPENDIX B ColorMe Company’s Vision, Mission,and Guiding Philosophical Principles 257
It may seem impossible at times but you can increase productivity, innovation, loyalty, and retention in your organization—dramatically. And it's a lot simpler than you think. In fact, it takes only one thing: RESPECT.
Carrots and Sticks Don't Work author PaulMarciano teams up with HR guru Clinton Wingrove to reveal their exciting new system for creating the kinds of teams that transform organizations. The secret lies in developing ordinary employees into highly engaged team members who, in turn, create powerful teams that makeexceeding expectations their daily practice.
SuperTeams gives you the inspiration, tools,and evidence-based practices you need to kick your teams into overdrive--starting today. The system is composed of seven easy-to-implement elements:
Recognition
Empowerment
Supportive feedback
Partnering
Expectations
Consideration
Trust
When you fuel your teams with RESPECT, amazing things happen. Employee engagement skyrockets, dormant creativity is unleashed, productivity increases--and profitability soars.
Filled with assessment questions, mini quizzes, and hands-on exercises, this engaging guide gives you everything you need in today's workplace--whether it's a small business operating in a traditional setting or a global corporation with team members in several locations.
Create a RESPECT-ful culture in your workplace and transform ordinary teams into Super-Teams.
PRAISE FOR SUPERTEAMS:
"Today we must cultivate creative, productive, loyal, resourceful workforces. Sound impossible? With SuperTeams's original RESPECT Model, you have everything you need to build and motivate an engaged, highlyeffective organization." -- Marshall Goldsmith, author of the New York Times bestseller What Got You Here Won't Get You There
"Practical and valuable. Paul and Clinton provide methods to help create, motivate, and sustain SuperTeams that consistently deliver and exceed customerexpectations." -- Michelle Mosolgo, Executive DirectorEnterprise Programs, Merck
"SuperTeams conveys the extraordinary power of the RESPECT Model of team development. It should be read by everyone involved in creating or building teams." -- Herb Greenberg, PhD, CEO and founder, Caliper
"Leaders form strategy and create strong and committed teams of talented and motivated people that produce extraordinary business success. Paul and Clinton have covered this critical aspect eloquently in their book.Ignore it at your peril!" -- Roger Phillips, former CEO, Iveco Ford Ltd.
"Marciano and Wingrove provide an indispensable guide for all team members and leaders seeking to create a SuperTeam and exceed their customers' expectations." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay