Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition
Step 1. Download Adobe Digital Editions Both PC and Mac users will need to download Adobe Digital Editions to access their eBook. You can download Adobe Digital Editions at Adobe's website here.
Step 2. Register an Adobe ID if you do not already have one. (This step is optional, but allows you to open the file on multiple devices) Visit account.Adobe.com to register your Adobe account.
Step 3: Authorize Adobe Digital Editions using your Adobe ID. In Adobe Digital Editions, go to the Help menu. Choose “Authorize Computer.”
Step 4: Open your file with Adobe Digital Editions. Once you’ve linked your Adobe Digital Editions with your Adobe ID, you should be able to access your eBook on any device which supports Adobe Digital Editions and is authorized with your ID. If your eBook does not open in Adobe Digital Editions upon download, please contact customer service
Contents
Contributors
Preface
Introduction: Quality and Performance Excellence
1 Universal Principles of Quality Management
2 Developing an Excellence Culture
3 Developing the Quality and Excellence Office
4 Quality Planning and Design of New Goods and Services
5 Quality Improvement and Breakthrough Performance
6 Quality Control to Assure Compliance to Customer Requirements
7 Strategic Planning and Performance Excellence
8 Organization Roles to Support a Quality and Excellence Culture
9 Quality Assurance and Audits
10 The Board of Directors and Organizational Excellence
11 ISO 9000 Quality Management System
12 The Role of Statistics and Probability
13 Managing Risk
14 Lean Techniques and the Shingo Prize
15 Six Sigma: Breakthrough to In-Process Effectiveness
16 Root Cause Analysis Methods
17 Continuous Innovation Using Design for Six Sigma
18 Benchmarking: Best Practices for Market Leadership
19 Graphical Tools to Improve Process Performance
20 Accurate and Reliable Data and Measurement Systems
21 Managing Quality in Operations: Service
22 Managing Quality in Operations: Manufacturing
23 Managing Quality in the Supply Chain
24 Inspection, Test, and Measurement
25 Organization-Wide Assessment of Quality
Appendix I. Sample Competency Matrices and Job Profiles
Appendix II. Tables and Charts
Glossary of Acronyms
Glossary of Terms
Name Index
Subject Index
The cornerstone text onquality management and performance excellence – thoroughly revised to reflectthe latest challenges and developments
The “body of knowledge” for the science ofquality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meetthe ever-changing needs of today’s business and quality professionals. Underthe guidance of a team of top experts, this authoritative resource demonstrateshow to apply the right methods for delivering superior results and achievingexcellence in any organization, industry, or country.
Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap forthe discipline -- clearly written to make sure you know where you are in theprocess and what you must do to reach the next level. Within its pages, youwill find A-Z coverage – from key concepts, methods, research, and tools topractical applications on the job.
Here’s why this is the best edition yet:
• Updated chapters on Lean, Six Sigma and the Shingo Prize
• NEW chapters on Risk Management and Building a Quality Management System
• NEW material on the history of quality management
• All ISO and other regulatory standards have been updated
• NEW statistical tables, charts, and data
• Examples and case studies throughout demonstrate how others have appliedthe methods and tools discussed in real-world situations