Juran's Quality Handbook 7E (PB)

About the Editor
Contents
Contributors
Preface
Introduction: Quality and Performance Excellence
1 Universal Principles of Quality Management
2 Developing an Excellence Culture
3 Developing the Quality and Excellence Office
4 Quality Planning and Design of New Goods and Services
5 Quality Improvement and Breakthrough Performance
6 Quality Control to Assure Compliance to Customer Requirements
7 Strategic Planning and Performance Excellence
8 Organization Roles to Support a Quality and Excellence Culture
9 Quality Assurance and Audits
10 The Board of Directors and Organizational Excellence
11 ISO 9000 Quality Management System
12 The Role of Statistics and Probability
13 Managing Risk
14 Lean Techniques and the Shingo Prize
15 Six Sigma: Breakthrough to In-Process Effectiveness
16 Root Cause Analysis Methods
17 Continuous Innovation Using Design for Six Sigma
18 Benchmarking: Best Practices for Market Leadership
19 Graphical Tools to Improve Process Performance
20 Accurate and Reliable Data and Measurement Systems
21 Managing Quality in Operations: Service
22 Managing Quality in Operations: Manufacturing
23 Managing Quality in the Supply Chain
24 Inspection, Test, and Measurement
25 Organization-Wide Assessment of Quality
Appendix I. Sample Competency Matrices and Job Profiles
Appendix II. Tables and Charts
Glossary of Acronyms
Glossary of Terms
Name Index
Subject Index

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The cornerstone text on quality management and performance excellence – thoroughly revised to reflect the latest challenges and developments

The “body of knowledge” for the science of quality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meet the ever-changing needs of today’s business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country.

Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage – from key concepts, methods, research, and tools to practical applications on the job.

Here’s why this is the best edition yet:
• Updated chapters on Lean, Six Sigma and the Shingo Prize
• NEW chapters on Risk Management and Building a Quality Management System
• NEW material on the history of quality management
• All ISO and other regulatory standards have been updated
• NEW statistical tables, charts, and data
• Examples and case studies throughout demonstrate how others have applied the methods and tools discussed in real-world situations