Design for Six Sigma for Service
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DFSS in a Service OrganizationDFSS Roadmap in Service OrganizationsValue Analysis and EnhancementLean Operation and Process AnalysisProcess Design: Deployment and ManagementCustomer AnalysisService Quality MeasuresTheory of Inventive Problem Solving for ServiceTheory of ConstraintsChange ManagementBasic Statistical Methods in Service DFSSAdvanced Statistical Methods in Service DFSS
Value Analysis and EnhancementLean Operation and Process AnalysisProcess Design: Deployment and ManagementCustomer AnalysisService Quality MeasuresTheory of Inventive Problem Solving for ServiceTheory of ConstraintsChange ManagementBasic Statistical Methods in Service DFSSAdvanced Statistical Methods in Service DFSS
Process Design: Deployment and ManagementCustomer AnalysisService Quality MeasuresTheory of Inventive Problem Solving for ServiceTheory of ConstraintsChange ManagementBasic Statistical Methods in Service DFSSAdvanced Statistical Methods in Service DFSS
Service Quality MeasuresTheory of Inventive Problem Solving for ServiceTheory of ConstraintsChange ManagementBasic Statistical Methods in Service DFSSAdvanced Statistical Methods in Service DFSS
Theory of ConstraintsChange ManagementBasic Statistical Methods in Service DFSSAdvanced Statistical Methods in Service DFSS
Basic Statistical Methods in Service DFSSAdvanced Statistical Methods in Service DFSS
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.