Business English/Communication
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Higher Division Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns 1st Edition © 2012 | Published: February 7, 2012One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it i…
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Higher Division Power Sales Writing, Revised and Expanded Edition: Using Communication to Turn Prospects into Clients 2nd Edition © 2012 | Published: August 9, 2011High-impact language for today’s lightning-fast world of sales Filled with practical writing tips, shortcuts, and examples, Power Sales Writing brings you up to date in a world where e-mail, social media, and smart phones dominate sales communication. If you’re not highly skilled with the latest…
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Higher Division Conversations for Creating Star Performers: Go Beyond the Performance Review to Inspire Excellence Every Day 1st Edition © 2012 | Published: December 12, 2011Inspire Star Performance through Meaningful Conversations with Your Team “If you want more top performers on your team, read this book!”—Jill Konrath, author of SNAP Selling and Selling to Big Companies The performance review is an important part of your job as a manager or coach. But it is on…
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Higher Division Toyota Under Fire: Lessons for Turning Crisis into Opportunity 1st Edition © 2011 | Published: March 14, 2011The definitive inside account of Toyota's greatest crisis—and lessons you can apply to your own company "Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will ch…
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Higher Division Manager's Guide To Business Writing 2/E 2nd Edition © 2012 | Published: September 20, 2011Write every business correspondence with speed, precision, and power The number one prerequisite for effective management is effective communication—and writing is a critical part of it. Simply put, whether it’s a quick e-mail or a 20-page report, your writing is a reflection of you—and people…
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Higher Division Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases 1st Edition © 2012 | Published: November 17, 2011THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can litera…
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Higher Division Winning Body Language for Sales Professionals: Control the Conversation and Connect with Your Customer—without Saying a Word 1st Edition © 2013 | Published: September 6, 2012PROVEN NONVERBAL STRATEGIES THAT WIN SALES When you are selling, the way you deliver your message will matter as much as, or more than, what you actually say. In this groundbreaking book, body language guru Mark Bowden teams up with renowned sales trainer Andrew Ford to reveal nonverbal communicati…
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Higher Division Reader-Friendly Reports: A No-nonsense Guide to Effective Writing for MBAs, Consultants, and Other Professionals 1st Edition © 2012 | Published: December 12, 2011The book that has taught thousands of students how to write winning business reports For more than 30 years, Carter A. Daniel has been teaching MBA students at Rutgers University the art of effective business communication with the aid of his eminently practical guide Reader-Friendly Reports. Now av…
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Higher Division Own the Room: Business Presentations that Persuade, Engage, and Get Results 1st Edition © 2010 | Published: August 24, 2009Don't Just Present. Persuade, Inspire, and Perform! Powerhouse presentations that engage and move your audience Imagine if every presentation received rapt attention and buy-in from the audience. Start getting these results with Own the Room, featuring the renowned Eloqui Method-innovative techn…
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