Built to Serve: How to Drive the Bottom Line with People-First Practices

Have a Promotion Code?

Please enter it here:

Great deals and more!

Sign up for special offers, exclusive discounts, and new product announcements from McGraw-Hill Professional.

SIGN UP TODAY


Date

August 27, 2007

Format

Electronic book text, 200 pages

Other Formats


ISBN

0071595961 / 9780071595964

Adobe Digital Editions® is required to view your downloaded eBooks.
Click here to get Adobe Digital Editions
To learn more about eBooks please see our eBook FAQ.


If you're having problems installing due to firewall issues please go here:
http://kb2.adobe.com/cps/403/kb403051.html

$

Your Price

32.00



Overview


Main description

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

  • Treat your customers like partners
  • Create a people-centered culture in a numbers-focused world
  • Communicate your organization's vision
  • Focus on strengths, not weaknesses
  • Tie performance to the success of your mission
  • Reduce your employee turnover
  • Build communities connected by an emotional bond
  • Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.


Author comments

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com


Back cover copy

When You Empower People You Get Powerful Results

“[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way.”-Stephen R. Covey

Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy.”-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level

“Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business.”-Kenneth Cooper, M.D., Cooper Aerobics Center

“Leaders will profit from the groundbreaking principles advocated in this book.”-Claude Dollins, Chairman, The Center for Corporate Culture





Copyright 2013 McGraw-Hill Global Education Holdings, LLC

WELCOME!

Before you can enjoy free downloads from McGraw-Hill Professional, we ask that you please provide your email address and country.



Yes, I want to receive other special offer.