Managing the Dynamics of Change

Overview

This action-oriented book presents the revolutionary J Curve model, which tracks people's performance, thoughts, and emotions at each of the five stages of the change process, from resistance through positive acceptance-key knowledge you need to lead your team and speed implementation. Used by leading companies such as IBM, Chevron, Toyota-Lexus, and 3M, the J Curve gives you proven tactics and tools for quickly getting employees to a positive stage on the curve.

In this groundbreaking book, Jellison introduces a new approach to change-Activation. Communication and persuasion aren't enough to help people overcome their doubts and anxieties. You'll put these Activation techniques to work immediately as you learn how to

• Communicate at ground level-breaking change down into doable steps so people can achieve the goal
• Front-load rewards-motivating people to persist through the most difficult phases of change
• Create accountability-linking performance to larger organizational goals
• Personalize praise-tailoring approval to individuals to motivate higher levels of performance

Managing the Dynamics of Change presents an innovative method for getting employees to quickly commit to change efforts and simultaneously ramp up their performance.

Drawing upon his extensive field research and consulting experience with Fortune 500 companies, Jerald Jellison, Ph.D. reveals how effective change occurs and shows you how to manage your employees' reaction to change, engage your team's emotions and actions, and move employees up the curve as fast as possible.

Biographical note

Jerald M. Jellison, P.h.D., a professor of social psychology at the University of Southern California, created the Business Academy of the Society of Human Resource Management (SHRM) and serves as its dean. He is a sought-after innovator, whose insights into organizational change far transcend the classroom. Jellison has been a speaker and consultant to high-profile organizations for more than 25 years, presenting his ideas to thousands each year. He can be reached at jellison@usc.ed or jerryjellison.com.

Back cover copy

Speed the acceptance and implementation of change

Managing the Dynamics of Change introduces a unique, proven model that gives you clear solutions for getting employees to quickly commit to change. Used at such top companies as IBM, Marriott, Honeywell, and University of Toyota, Jerald Jellison's J Curve program tracks your employees' emotional reactions from negative through positive acceptance, delivering effective tools for overcoming resistance to change.

“A management classic. A must read for leaders at all levels of the organization.”-Warren Bennis, Distinguished Professor of Business, University of Southern California

“Practical tools for dealing with the human dynamics of change.”-Ron Zarella, CEO, Bausch and Lomb

“This book should be part of the library of every business professional.”-Libby Sartain, Sr. VP, HR and Chief People, Yahoo

“The J Curve provides real world techniques to accelerate change in your work and personal life.”-Mike Wells,Vice President and General Manager, Toyota Motor Sales

“Fresh new approach to change that is guaranteed to get results.”-Martha Gates, Vice President, Pacific Life Insurance

“Clear… concise…usable tools to make change happen fast.”-Elliot Sainer,CEO,Aspen Education Group, Inc.

“Essential for anyone implementing change. A practical approach for any change initiative.”
-Tamar Elkeles, Ph.D., VP, Learning and Development, QUALCOMM

“Jellison has done it! The J Curve demystifies the change process.”-Paula M.Garavaglia,VP Human Resources, Farmer's Insurance