Professional Development Series Book 1 The Workplace: Today and Tomorrow

Overview

Main description

Developed by Dr. Joe Pace and incorporating the same material he has used to guide thousands of students and to train hundreds of instructors across North America, The Professional Development Series is designed to teach the personal skills that lead to college, job, and career success.

The result? Confident, motivated students who have the goals and skills to succeed in your program and in their chosen careers.

Book One is an orientation to the world of work. In it students consider the occupations that are most likely to have job openings in the coming years, how to prepare themselves to fill these openings, and what the workplace environment is like in the 21st-century. Professional business protocol, professional presence, and a customer-first attitude are also explored and discussed.

Each of the four books of the Series can stand-alone or be purchased in a discounted package with the other texts.

Table of contents

Chapter 1: Understanding Tomorrow’s Job Opportunities 1.1: Career Directions 1.2: Information Technology 1.3: Retail/Wholesale Sales and Services 1.4: Health Science 1.5: Communication and Media 1.6: Finance and Accounting Chapter 2: Professional Business Protocol 2.1: Professional Presence: Dressing and Grooming 2.2: Meeting and Greeting 2.3: Interacting at Work 2.4: Business Meals, Business Travel 2.5: Business by Telephone and E-mail Chapter 3: Develop a Customer-First Attitude 3.1: The Importance of the Customer 3.2: Understanding Marketing and Public Relations 3.3: Interacting with Customers 3.4: Managing Customer Complaints 3.5: Interacting with Internal Customers and Suppliers