Supervision: Managing for Results

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January 11, 2012


Paperback, 496 pages


0078023173 / 9780078023170


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Main description

This text offers a comprehensive presentation of the vital aspects of supervision with a focus on practical advice about how to handle real-life, on-the-job situations. In this revision, the author has recognized the ever-changing social and work environment and has updated the text with current trends and situations and the latest professional concepts of supervisory practice. The text is arranged with an emphasis on inquiry learning, which presents the key concepts in a clear and concise manner. A wide variety of exercises, applications, and margin notes help to further the learning process.

Table of contents

Part One: Supervisory ManagementChapter 1: The Supervisor’s Role in ManagementChapter 2: Creating a Positive Workplace Within a Dynamic EnvironmentPart Two: Planning and Problem SolvingChapter 3: Setting Goals, Making Plans, and Improving CostsChapter 4: Problem Solving and Managing InformationPart Three: Organizing, Staffing and TrainingChapter 5: Organizing an Effective DepartmentChapter 6: Staffing with Human ResourcesChapter 7: Training and Developing EmployessPart Four: Leading the WorkforceChapter 8: Leadership Skills, Styles, and QualitiesChapter 9: Understanding and Motivating People at WorkChapter 10: Effective Employee CommunicationPart Five: Working with Individuals and TeamsChapter 11: Appraisal of Employee PerformanceChapter 12: Counseling and Performance ManagementChapter 13: Building Cooperative Teams and Resolving ConflictPart Six: Controlling and Improving ResultsChapter 14: Control: Keeping People, Plans, Programs, and Costs on TrackChapter 15: Stimulating Productivity and QualityPart Seven: Contemporary Concerns of SupervisionChapter 16: Managing a Diverse WorkforceChapter 17: Employee Safety and Health, and Labor RelationsChapter 18: Achieving Personal Supervisory SuccessPart Eight: Appendixes Glossary of Terms

Copyright 2013 McGraw-Hill Global Education Holdings, LLC


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