Conversations for Change: 12 Ways to Say it Right When It Matters Most

Overview

Main description

KEY CONVERSATIONS FOR POSITIVE CHANGE

Remove all obstacles from your road to success by improving the way you communicate with everyone in your life. Executive coach and speaker Shawn Kent Hayashi shows you how to have the kind of conversations that maintain and solidify relationships and address change in a positive way for all involved.

The 12 types of conversations she identifies are for connection, creating, structure, commitment, action, accountability, conflict resolution, breakdown, disengagement, change, appreciation and moving on, and they're vital for growth and success in all roles of your life. Hayashi shows you how to:

• Simplify but not over-simplify your message
• Employ effective interpersonal communication techniques
• Stay focused and resilient
• Avoid clichés
• Get more of what you want
• Reduce stress
• Propel your career
• Use timing to your best advantage
• Improve your relations with others

  Utilizing the full range of conversations offers the best chance at succeeding at work, at home, and everywhere in between.

  
  

  Table of contents

  Chapter 1: Conversation for Connection; Chapter 2: Conversation for Creating; Chapter 3: Conversation for Structure; Chapter 4: Conversation for Commitment; Chapter 5: Conversation for Action; Chapter 6: Conversation for Accountability; Chapter 7: Conversation for Conflict Resolution; Chapter 8: Conversation for Breakdown; Chapter 9: Conversation to Withdraw & Disengage; Chapter 10: Conversation for Change; Chapter 11: Conversation for Appreciation; Chapter 12: Conversation for Closing; Chapter 13: Tying it All Together

  
  

  Author comments

  Author Profile
  Shawn Kent Hayashi is CEO and chief coordinator for the services of The Professional Development Group, a team of twelve training consultants. She also provides coaching, facilitates meetings, and leads the seminar, Talent at Work and has hosted workshops for many top companies.

  She serves on the board of the Philadelphia Human Resources Planning Society, is active in the Forum of Executive Women and the Greater Philadelphia Senior Executives Group, and recently was added to the faculty of the Advanced School of Banking with the American Bankers Association. She led a course on Career Development for their recent school in July 2009.

  Shawn is active in the Penn Alumni Club of Philadelphia, which includes 35,000+ Penn alumni in the Philadelphia region. She is on the Board of the prestigious group, the Organizational Dynamics Exchange Network (ODEN) at Penn. ODEN creates and offers non-degree seminars, workshops, and other continuing education programs throughout the region for members, and for individuals or organizations in the domestic or global academic, educational, or workplace community.

  Shawn is a veteran leader with the Greater Philadelphia Senior Executives Group, a non-profit professional association of 1,100 senior-level executives committed to the exchange of business contacts, fostering career fulfillment, business development, and professional and personal growth.