Rethinking the Sales Cycle: How Superior Sellers Embrace the Buying Cycle to Achieve a Sustainable and Competitive Advantage

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Date

December 4, 2009

Format

Electronic book text, 288 pages

Other Formats


ISBN

0071639799 / 9780071639798

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Overview


Main description

Align your selling methods with their buying habits for a win-win relationship!

“The digital age has dramatically changed the selling profession. John Holland and Tim Young will bring you up to date on their new rules for a customer-centric approach.”
—Al Ries, bestselling coauthor, War in the Boardroom

Since its founding in 2002, CustomerCentric Selling, one of the world’s leading sales training firms, has dramatically changed how selling is viewed—from simply promoting a product to empowering customers to achieve goals or solve problems through the use of offerings.

Today, buyers don’t want salespeople telling them what they want or need; they’ve already gone online and informed themselves—which makes the job of selling more difficult than ever.

So how do you reestablish the relevance you previously took for granted? How, in the world of Web 2.0, can you develop long-term relationships with customers and maintain your competitive advantage? You must stop focusing squarely on the selling cycle—and pay closer attention to the buying cycle. In other words, learn how customers want to buy and align your selling techniques accordingly.

In Rethinking the Sales Cycle, two leaders from CustomerCentric Selling provide the latest research into the buying cycle. They present a step-by-step model that helps you seize market share and hold it by understanding the five stages of the buying cycle. Learn how to:

  • Interpret buying behavior at different stages
  • Assess your competitive position based upon buyer behavior
  • Read the impetus behind a buyer objection
  • Merge your selling process with a buyer’s buying process
  • Take a committee through a buying cycle to maximize the chance of consensus at the end

When it comes to the buying cycle, today’s customers want control. You can give it to them when you have a selling strategy aligned with their behavior. It’s the best and perhaps only way to succeed in today’s ultra-competitive world.

Rethinking the Sales Cycle gives you unprecedented insight into the mindset, emotions, and behaviors of buyers. Armed with this information, you will find the solutions you need to lead your organization to new heights of success.


Table of contents

Introduction

Pt 1 – Recognizing the revolution

1 – Power to the buyer.
2 – How the internet and social networking have empowered buyers and forever changed the sales process.
3 – The sales cycle is dead. Long live the buying cycle.

PT 2 – The 8 Phases of the new buying cycle

4 – Phase 1: Awareness and urgency
5 – Phase 2: Googling options
6 – Phase 3: Social networking reconnaissance
7 – Phase 4: Shortlists and first impressions
8 – Phase 5: Visualizing solutions
9 – Phase 6: Looking under the rug: Blogs, real user reviews and risk
10 – Phase 7: Negotiating and pulling the trigger
11 – Phase 8: Implementation and telling the world

Pt 3 – Fostering a sales culture that facilitates buying
12 – How traditional selling conflicts with the new buying process
13 – People want to buy! Align selling activities that let them.
14 – Getting product marketing right
15 – Managing sales to facilitate the buying process
16 – Magic moments: Creating a great customer experience
17 – Using sales process to achieve a sustainable competitive advantage


Author comments

John R. Holland is cofounder and principal of CustomerCentric Selling®. His articles have been published in Sales and Marketing Executive Report, Selling Power, and American Salesman.

Tim Young is CEO of CustomerCentric Selling®. Earlier in his career, he served as president of Harte-Hanks Marketing Services before founding TECHMAR Communications, which became one of the fastest-growing private companies in America.


Back cover copy

Align your selling methods with their buying habits for a win-win relationship!

“The digital age has dramatically changed the selling profession. John Holland and Tim Young will bring you up to date on their new rules for a customer-centric approach.”
—Al Ries, bestselling coauthor, War in the Boardroom

With the proliferation of social networking and other online platforms, you are no longer in control of customers’ perceptions of your products or services. Only by focusing on buyer behavior can you keep your competitive edge fresh and sharp.

Rethinking the Sales Cycle reveals how buyer behavior has changed and explains why traditional sales approaches don’t work. You’ll gain critical insight into:

  • The unprecedented power customers wield for building—or killing—your business
  • The psychology of buyers and how it changes throughout the buying process
  • Developing an organization-wide strategy that aligns your selling techniques to buyer behavior

With Rethinking the Sales Cycle, you will enjoy not only increased sales but, more important, provide superior buying experiences—the foundation of a healthy, lasting seller-buyer relationship.





Copyright 2013 McGraw-Hill Global Education Holdings, LLC

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