Help > International Customers > International Customers FAQ
International Customers FAQ
Frequently Asked Questions for International Customers
- How do I know if my order will be handled by the International Department?
- How will my order be shipped?
- How much will shipping charges be?
- How long it will it take to receive my order?
- What do I need to know about pricing?
- Will I be charged for duties and taxes?
- Is there someone I can contact before or after I place my order?
- What if I don't have a credit card?
Frequently Asked Questions for International Customers
How do I know if my order will be handled by the International Department?
If your shipping address is not located in one of the 50 United States, your order will be handled by the International Department of McGraw-Hill, located in Hightstown, NJ, USA. All APO/FPO orders, as well as orders from all US territories including Puerto Rico and Guam, are processed through the International Department.
How will my order be shipped?
To insure customer satisfaction and a timely delivery of your order, International shipments are sent by a traceable method such as DHL or FEDEX. A valid street address (no PO BOXES) and a phone number are required.
How much will shipping charges be?
Delivery costs are determined by the weight of the package and the prevailing rates of delivery to your country.
How long it will it take to receive my order?
Delivery times will vary due to Customs processing and the destination country. Most orders are received in 7 - 10 days.
What do I need to know about pricing?
All charges will be stated in US Dollars.
Will I be charged for duties and taxes?
McGraw-Hill only charges you the cost of the merchandise plus shipping and handling. Any duties and taxes imposed by your country will be collected separately by your Customs and will NOT be reflected on your McGraw-Hill invoice or charged to your credit card.
Is there someone I can contact before or after I place my order?
Yes, Our International Customer Service Department is available by email: International Customer Service or by telephone at 609 426-5793. Live customer service is available 8:00 AM - 4:00 PM EST (USA). Voice mail is available 24 hours. Our FAX number is 609 426-7917.
What if I don't have a credit card?
All International orders must be prepaid. We accept Visa, MasterCard, American Express and Discover. If you do not have a credit card, please contact the International Department as above.
